Thank you very much for your support Arolaa! We are committed to providing you with quality products and excellent service.
Below is a detailed description of our returns and exchanges policy:
Return period: The return period is 30 days after you receive the goods. If you decide to return an item within this period, please contact our customer service team as soon as possible.
1、 Refund policy
Our refund policy aims to ensure that customers can receive corresponding refunds under specific conditions after purchasing our products or services. The following are the conditions for a refund:
Product issue: If the received product has quality issues, does not match the description, is damaged, or contains unknown error information at the time of purchase, customers can apply for a refund.
Service issue: If our services fail to meet the promised standards or descriptions, resulting in customers not receiving the expected value or experience, customers can apply for a refund.
Time limit: Unless there are special exceptions, customers are required to submit a refund request within a reasonable time (7-14 days) after purchase.
Evidence provision: In order to process a refund request, customers may need to provide relevant evidence such as product photos, order numbers, transaction records, and screenshots of incorrect information.
2、 Return Policy
Our return policy specifies the specific conditions under which customers can return goods and receive refunds:
Return deadline: Customers need to submit a return request within a specific number of days after purchase.
Product status: The returned product must remain in its original condition, unused or damaged, and include all original packaging and accessories.
Return cost: Unless otherwise specified, the shipping cost for returns is usually borne by the customer.
Exception: Some products, such as customized items, consumables, or opened items, may not be eligible for a return policy.
3、 Cancel policy
Our cancellation policy applies to situations where customers need to unsubscribe, book, or schedule services:
Cancellation deadline: Customers need to submit a cancellation request within a specific time before the subscription, reservation, or appointment takes effect.
Cancellation fee: Depending on the time of cancellation and the nature of the service, customers may need to pay a certain cancellation fee.
Refund Amount: Once we receive and review the returned item, we will issue a refund based on your original payment method. The refund amount will include the original amount of your purchase, including applicable taxes, if any. Please note that if your payment method was a credit card, refund processing may take longer (usually 1 to 2 weeks, depending on the credit card company).
Shipping Responsibility: If the return is due to damage, defect, or our error, we will be responsible for the shipping costs of the return. If the return is due to your personal reasons (such as not liking it, not fitting the size, etc.), the return shipping costs will be borne by you.
Return instructions:
Step 1: Contact our customer service team with your order information and reason for return.
Step 2: Our customer service representative will email you return instructions and return address.
Step 3: Pack the goods correctly according to the return instructions and send them back to the designated return address.
Step 4: Once we receive and review the returned item, we will process the refund or arrange an exchange within one week. We will notify you via email regarding the status of your refund or exchange.
If you have any questions about our return policy or return procedures, please feel free to contact our customer service team. We will be happy to provide you with help and support.
Mail：[email protected]