Below are our FAQs to help you better understand our services and answer your questions:
1. How do I place an order?
We are very pleased that you are interested in our lighting products! Placing an order is very easy. Simply browse our website, select your favorite lights, add them to your shopping cart and follow the checkout process to complete your order. If you need assistance, our customer service team is here to help.
2. What payment methods are available?
We offer various payment methods to ensure your payment is convenient and secure. Our payment system is securely certified to ensure the confidentiality and security of your payment information.
3. How long does delivery take?
We strive to process and ship your order quickly. We generally process and ship your order within 3-10 business days of order confirmation. The exact delivery time depends on your region and the shipping method chosen. Once your order is shipped, we will provide you with a package tracking number so that you are always informed of the status of your shipment.
4. How is a return or refund made?
We hope you are happy with your lighting purchase. If you need a return or refund for any reason, please contact our customer service. They will guide you through the return process and process your refund request. Please note that return and refund policies may vary on a case-by-case basis. For more information, please see the Returns Policy page on our website.
5. How can I contact customer service?
Our customer service team is here to help and advise you! If you have any questions or concerns, or require further information, please fill out the contact form on our website, send an email to the customer service email address provided, or call our customer service hotline directly. We will reply to you as soon as possible and ensure that you receive satisfactory answers and support.
6. How do I choose the lamp that suits me?
We understand that everyone has different lighting needs and preferences. On our website you can browse a variety of lighting products and view detailed descriptions, specifications and images of each product. We also offer lighting guides and decorating tips to help you choose the right lights for your home’s style and needs.
7. Do you offer international shipping?
Yes, we offer international shipping. Our lighting products can be shipped to different parts of the world. On the checkout page you can select a delivery address and view applicable international shipping options and shipping costs. Please note that international delivery times may vary depending on geographical location and customs procedures.
8. Are installation instructions or video tutorials provided?
Yes, we strive to provide you with comprehensive support and advice. On our website you will find lamp installation instructions, tutorials and video tutorials. These resources will help you understand light fixture installation procedures, considerations and frequently asked questions.
If you have any further questions or needs please contact us at arolaa.com (email: [email protected]) and we will be happy to help you.