Overview of return conditions:
Return Period: You have 30 days to return the item starting from the date you received the item.
Return Policy: If the returned product is damaged and cannot be resold, the refound wouldn’t be accepted.
Return Policy: We accept returns under the following circumstances:
*Item damaged or defective during shipping.
*The item you received does not match your order.
* The product has quality problems or manufacturing defects.
Return Instructions:
1. Contact customer service: Please contact our customer service to provide order information and the reason for the return.
2. Return instructions via email: Our customer service representatives will email you return instructions and the return address.
3. Pack the returned goods: Please follow the return instructions to properly pack the returned goods to ensure that the goods are not damaged during the return process.
4. Sending returned goods: Send the properly packaged returned goods back to the specified return address.
-Shipping responsibility:
At our expense: If the return is due to damage, a defect or our error, we will cover the shipping costs of the return.
At your expense: If the return is made for personal reasons (e.g. you don’t like it, the size isn’t right, etc.), the return shipping costs are at your expense.
Refund or Exchange Processing:
-Refund: Once we have received and inspected the returned goods, we will refund you the original amount based on your original payment method. Once we have received and inspected the returned item, we will process the refund within one week and notify you via email of the progress of your refund.
Exchanges: Upon receipt of your returned item, we will initiate an exchange and notify you via email of the progress of the exchange.
If you have any questions about our return policy or return procedures, please contact our customer service team. We will be happy to assist you with advice and support.
Mail: [email protected]
Return Warehouse Address: For returns, please contact our customer team for help.
Compnay: Kerryyouhasen LLC
Company Address: 7213 S.BUDLONG AVE los angeles CA 90044 US